MultiBank Group, in operation since 2005, is home to numerous global brands and is regulated in jurisdictions all over the world. A multi-asset broker, MultiBank offers forex and CFDs through the MetaTrader platform suite (though not all markets are readily available) as well as underlying crypto assets via its regulated crypto exchange.
Regulated
Physical Offices
Australia, Germany, US, UAE, Hong King and CyprusPayment Methods Used
VISA, MASTERCARDMeta Trading Softwares Used
MetaTrader 4, MetaTrader 5, cTraderOverall Rating
4.6/5Reviews
4/5
Agent James was very helpful and clear with instructions in helping, he deserves a raise !!
4/5
I'm very happy with the resolution I got for social trading . Quick and perfect guidance given on love chat.. kudos
1/5
i have 20 year experience in trading. this company is a scam. As usual I made profit, then they decided I manipulated their price! bellow is their letter, they took 40k from me. stay away Clause 9.10: “if we reasonably believe that you have manipulated our prices, our execution processes or our trading platform, we may, in our sole and absolute discretion without notice to you: a. Enforce the trade(s) against you if it is a trade(s) which results in you owing money to us; b. Treat all your trades as void from the outset if they are trades which result in us owing money to you, unless you produce conclusive evidence within 30 days of us giving you notice under this clause that you have not committed any breach of warranty, misrepresentation or undertaking in this Agreement; c. Withhold any funds suspected to have been derived from any such activities; d. Make any resultant corrections or adjustments to your account; e. Close your account; and/or f. Take such other action as we consider appropriate.” In light of the Abuse, we shall proceed to deduct the amount US$ 40,575 from your account, close your account and terminate the Client Agreement with immediate effect. All of our rights remain reserved. Yours sincerely, MEX Atlantic Legal Department MEX Atlantic Legal Department See reply bellow, i habe contacted them and they ignore my email and msg. Be careful. You can use them as demo but dont put real money in. It will be lost regardless
4/5
MultiBank Group is very reliable and can be trusted. Exploring everything in it has been easy because of the great customer service and the support staff are easy to communicate. They will help us understand and answer all our queries and they are prompt in processing all our request. Some of the client support agent who helped me are Jack, Patricia, and many more. Great job MultiBank Group!
4.2/5
Thank you for dealing well and quickly solving the problem. Employee Oscar
4.5/5
James was very patient very kind and polite made me feel very comfortable asking him questions he did a great job guiding me in every step THANK YOU JAMES❤️
1/5
Multibank has delays to buy and sell orders of up to 15minutes leading up to and during important trading times or announcements. It comes up with errors during these times. Important for any one using this to be aware as can result trades not executing when you want. Also clunky in displaying if acted on TP or SL points. Beware
4/5
To be honest with the operations of the multibank service, I can say they are reliable broker that can be entirely depend on and work with. Feedback and responds received from the support are so reliable and amazing.
4.5/5
Overall everything is awesome the 24/7 support , tight spread , no slippage 🤝
5/5
Live Chat Support works well,responsive and polite agents! I haven't experience yet the Deposit and Withdrawal method and the trading if there is a swap.i will rate you again after you meet my satisfaction.
1/5
Don't trade with this company. Once your account is archived for not trading, you also lost your entire balance. No matter how I request to reinstate the balance, you will only get excuses.
4.2/5
As a new member of the platform I had tons of questions and all the inquiries were handled with proper solution with very professinal mamner. Good Job Service Agent and team. Now lets see how thr platform work.
1/5
I made an account and had troubles depositing funds, when I finally got around to depositing my funds, I took a nap and woke up to a margin call. I didn’t place any trades before hand so I was a bit confused but it seems as if someone had hacked my account and drained my funds with absurd trades. I quickly changed my information and got on a support chat hoping that they will reverse this given I just got the account and haven’t placed any trades. I was turned down saying that it was my fault that I got hacked and there was nothing they can do. Overall this leaves a bad experience with me and this company given that it only took a few hours for my information to be breached and there was no sort of compensation give to someone who’s new to the company. It’s quite sad and unfair because I had high hopes here given the reputation, but just like anywhere else there’s flaws and this one of them that should be looked at especially when other companies compensate for their clients. I suggest to anyone to be cautious because if you get hacked, your funds will be gone and there’s nothing they will do about it.
4/5
I loved two things, first, the availability of agents, in a matter of seconds, there is already someone going to help for my concerns. Second, I didn't have a concern where the customer service didnt resolve which had a great impact on me. I really appreciated the efforts on resolving my concerns. Thank you for your outstanding service. ☺️
1.5/5
Invested 20 k , poor relationship officers with either high risk 20 year old boys or absolute buggers with street knowledge ...as I am now in loss and managing risk , been told I can't withdraw till I raise equity from 12 k back to 24 k or bonus shall be deducted , wow ...May b its in term n conditions but made such withdrawl earlier and they say it was "oversight" to allow earlier withdrawls
5/5
The MultiBank Group has a very friendly support staff. I was attended to within 1minute. Chloe helped me claim my 10$ bonus. The MultiBank Group has a perfect customer service
4.5/5
Great service
4/5
Really Happy with service excellent client support. Replies within minutes. Specially TIM and MIKE responses in a timely manner.
4/5
Oscar was very professional and helpful. He explained to me everything with kindness and all his answers to my questions were relevant and satisfying. Thank you so much for the excellent service. Good job !
1/5
This company will decide on your behalf what to do with your account and trades. They will make sure you lose - will steal all your money by asking you to close your account. Avoid at all costs none will help you in there