Summary
LatitudeFX or Latitude Investments FX Bank is a clone firm that is fraudulently posing as an FCA (Financial Conduct Authority) authorized company in the UK. These fraudsters use deceptive tactics to scam people, and as of the latest information available, their website (www.latitudefx.com) is down now, which may be an indication of their fraudulent activities being exposed or taken down by authorities.Regulated
Payment Methods Used
Credit cardsPayPalWire TransferMeta Trading Softwares Used
MetaTrader 4 trading platformOverall Rating
3.5/5Reviews
1/5
Actually "Luckie" is not only person with complaints about LatitudeFX - it's just that s/he is the only person who has spoken out so far. Your tone hardly befits that of a Sales Manager, Jim, and stop being complacent about your "service" - it certainly leaves much to be desired. The high spreads, dodgy server connections, and "trading is disabled" rubbish will eventually do you out of a business. It's only so far that people will buy into that "oh, we're NZ-based" BS. People, if your goal is to make money, check out the spreads of the other online forex brokers before signing up - you'd be glad you did.
3/5
Giving them a Very good on the report card over 12 months and using the Lxtrader platform. They do very well in that on installation I had a problem which they arranged for a software dude to sort immediately(software dude from Gain/Forex support team-excellent). Have used other brokers and this lot much better customer support. Havent experienced any of the problems that have been moaned about. If you are loosing money you will want to blame the broker. If you are making money then you are happy. I am happy! 2009-07-17 05:48AM 5 Stars Moved to Latitude earlier in the year after 4 years with forex.com. Chalk and cheese in the service department. Had a tec problem and after a couple of days trying options they got an expert to dial into my machine and after 40 minutes we had the problem solved. Most impressed. The real amusing thing is that they have a platform orginating from Gain Capital(the same as forex.com) but much better implementation than Forex.com. Sending and receiving funds is also great for someone living in NZ as it can all be done overnight electronically with almost zero cost. Forex.com cooked their goose when they insisted on sending me paper checks in place of putting funds in my credit card........Yep the comments on the spread is there but hey if I can only make a profit by saving 1 or 2 pips then I shouldnt be doing this stuff :-)
1/5
After I made some money, each time there is news or volatility in the market Latitude would disable my trading platform. They would give me this message when I click to buy or sell: Trading is disabled. What kind of broker is that who disable your platform to stop you making money?
3.5/5
6 months trading here and no problems - everything works well and the platform is easy to customise The few queries I had were readily answered by the help desk I can't fault this broker - I may try other sites for a better spread but I'll come back here if they aren't as good I hear Jim Davenport has left ? - shame
3/5
Im a simple forex trader have been for 5 years, 2 with Latitude. I read some of the negative reviews below and can honestly say that I have not had these problems. Staff are friendly and helpful, and unlike cmc who I used before, I have not had problems with trade execution, or trade lockout (particularly when things are going well), I have also not had any issues surrounding price manipulation (you know when the price spikes when other price charts dont). There has been a few minor service issues post the velocity takeover and the additional currency pairs have not materialised as promised but otherwise things remain the same.
1/5
This is a total SCAM do not invest
3.5/5
I've been with Latitudefx since Nov 2008, and unlike my previous broker, have had absolutely zero issues as far as trading is concerned, no spikes, true charting, overnight withdrawals. Ive given them 4 stars instead of 5 as they could do a bit better with some of the support items such as the economic calender which sometimes is or is not published. Thouroughly recommend them.
2.5/5
I have been with them a few months - they are a small operation. They are NOT regulated - only a handful of NZ operations are (I believe CMC Markets is) as it is voluntary at present if I understand right. Support is good so far. Platforms are fine, the Java based one just got an upgrade. MT4 is established and fine. I can't speak for reliabilty. You do get requotes often. Spreads are wide compared to CMC and others. Not a huge range of FX pairs though. I went here as they were local to NZ - I have more trust than the off-shore places. Accounts are with ASBBank.
4/5
Been for few months now with latitudeFX and I have to say that the difference in service compared other brokers in USA is outstanding. You always have an answer in email or phone call in less than a day and when I mean an answer: a real one from someone willing to help instead of having the traditional useless answer that sometimes the kids in livehelps can give you. They also spend a lot of efforts in training and the platform is gorgeous. I love being able to disconnect part of the platform and keep on my charting software. Well done Latitude FX and long life.
3/5
I trade a lot with these guys and have quite a bit of funds with them. Therefore, it was essential that I check out that they're regulated properly. As per my correspondence with the team there, I can confirm that they are regulated by the NZSC as authorised futures dealers, an ASIC license holder and a member of the NZFMA. and comply with the 5 star rating (imposing licensing, auditing, liquidity requirements). I also like the fact the the funds sit with a very soldly rated bank - ASB. As for the platform - I use both from time to time, and find the spreads competitive, and as previously mentioned - the pass through of trades means they don't hunt your stops down.
2/5
This company is a nightmare when you want to withdraw your money they dont reply to emails or requests on their chat system
1.5/5
Poor customer service
2/5
And that's why I'm attentive to everything new and unusual, because it can help to learn something new and master some new strategy. I have been working here not so long. Before that I tried other companies, but all the time I faced some troubles. Everything seems to be fine here. At least I had already withdrawn money here and I saw that the money came to my card the same day. This is great news. I have tried different terminals here, in general I can say that they are similar, but I feel more confident with MT4. And trading calculators were also useful for my statistics.
2.4/5
No matter how everything is all perfect in your account, withdrawal is a nightmare, despite the follow ups, customer service are like robots, account managers attitude is horrible specially when it comes to withdrawal requests. Whoever plan to setup a trading account must think twice, and get prepared to face the ugly face of Avatrade
2/5
Access Issues and Unauthorized Transactions.
4.1/5
Fast and great trading!
1/5
I FOUND IT VERY DIFFICULT TO WIRTHDRAW MONEY WHEN NEEDED. DESPITE DEPOSITING FUNDS FROM TWO DIFFERENT SOURCES, YOU WOULD ONLY AGREE TO RETURN FUNDS TO THE ORIGINAL SOURCE.
1/5
App not working properly refused…
1/5
I would not give even a single star. Useless customer service !
3.8/5
Fabulous trading platform